1. Who we are and how these terms apply

These Terms of Service ("Terms") govern your access to and use of the AIVA Web Design Agency website and any website design, development, copywriting, conversion-rate-optimisation ("CRO") or related service we provide (together, the "Services").

"AIVA", "we", "us" and "our" mean AIVA Web Design Agency. "You" and "your" mean the individual or legal entity that visits our website, requests a proposal, or engages us for the Services.

By browsing our website, submitting a contact form, accepting a proposal or paying an invoice, you confirm that you have read, understood and agree to be bound by these Terms. If you do not agree, please do not use our website or Services. If you engage us on behalf of a company, you confirm that you have authority to bind that company.

2. Our Services

We design, build and launch conversion-focused websites, landing pages and multi-page sales sites. Depending on the package you select, the Services may include strategy, information architecture, design, copywriting, front-end and back-end development, payment integration, search-engine and analytics setup, quality assurance, launch support and ongoing optimisation.

Every project is delivered against a written proposal or statement of work that describes the deliverables, timeline, number of revision rounds, fees and any assumptions. Where a proposal and these Terms conflict, the proposal prevails for that project.

We may use artificial intelligence tools and our own conversion heuristics to accelerate and inform our work. We remain responsible for the quality of the deliverables we provide to you.

3. Proposals, quotes and how a contract is formed

Any prices, estimates or timelines shown on our website or in a quote are indicative and not a binding offer until confirmed in a written proposal. A binding contract is formed when you accept a proposal in writing (including by email or by paying the agreed deposit) and we confirm acceptance.

We may decline a project, or cancel a proposal before work begins, at our reasonable discretion. If we have already received payment for work not yet performed, we will refund it.

4. Fees, invoicing and payment

All fees are quoted in euros (EUR) and exclude applicable taxes, which may be added (e.g. VAT) where required by law. Unless the proposal states otherwise, a deposit is payable before work begins and the remaining balance is payable on delivery or launch.

Invoices are due within the period stated on the invoice (or within 14 days if no period is stated). Late amounts may accrue interest at the statutory rate for commercial transactions, and we may pause work on any project with overdue invoices.

If an ongoing optimisation retainer is included, it is billed monthly and may be cancelled by either party with 30 days written notice; the current month remains payable.

5. Your responsibilities and materials

You agree to provide, in a timely manner, the information, approvals, access, brand assets, text, images and third-party accounts we reasonably need to perform the Services. Delays in providing these may extend the timeline and, where they cause us additional cost, may incur an additional fee.

You confirm that you own, or have the necessary rights and licences to use, all content and materials you give us, and that your use of them does not infringe the rights of any third party or breach any law. You indemnify us against claims arising from content you supply.

You are responsible for the accuracy and legality of your offers, claims and pricing, and for maintaining any third-party accounts (for example, payment processor and hosting) that we integrate for you.

6. Revisions, timelines and acceptance

Each package includes a defined number of revision rounds, as stated in the proposal. A "round" is a consolidated set of change requests returned to you as a single list. Additional rounds, or changes that fall outside the agreed scope, are charged at our then-current rate or a fixed price quoted in advance.

Timelines are estimates given in good faith and depend on prompt feedback and materials from you. We are not liable for delays caused by third parties, including hosting and payment providers.

A deliverable is treated as accepted if you do not raise specific objections within five (5) business days of it being made available to you.

7. 14-day money-back guarantee

Where a package states that it includes our 14-day money-back guarantee, and provided you have complied with these Terms, you may request a full refund of the design and build fees within 14 days of the first draft being delivered, if you are not satisfied with it. To claim it, email us at the address in section 14.

The guarantee excludes third-party costs we have already incurred on your behalf and which cannot be recovered, such as domain registration, hosting, premium fonts or licensed imagery, payment-processor fees, and any add-on that has been delivered and accepted. It does not apply to hours already worked under an ongoing retainer.

8. Intellectual property and licence

On full payment of all fees for a project, we assign to you the rights we own in the final deliverables we created for that project (design, code and bespoke copy), and we grant you a perpetual, worldwide licence to use them for their intended purpose.

We retain ownership of our pre-existing and generally applicable materials, including our conversion heuristic framework, component libraries, templates, internal tools and know-how. Where these are embedded in a deliverable, you receive a non-exclusive licence to use them as part of that deliverable.

Unless you object in writing, we may reference the work in our portfolio and marketing, and display a discreet credit link. You may not resell or sublicense the deliverables as a competing design tool or template product.

9. Third-party services

Our Services integrate third-party platforms such as payment processors (for example, Stripe) and hosting or analytics providers. Your use of those services is governed by their own terms and privacy policies, and their fees are separate from ours. We are not responsible for the availability, security or acts of third-party providers.

10. Limitation of liability

To the maximum extent permitted by law, we are not liable for any indirect, incidental, special or consequential loss, or for any loss of profit, revenue, data, goodwill or business opportunity, however arising.

Our total liability arising out of or in connection with a project is limited to the total fees you paid to us for that project in the twelve (12) months preceding the event giving rise to the claim. Nothing in these Terms excludes or limits liability that cannot be excluded or limited by law, including for fraud or for death or personal injury caused by our negligence.

We do not guarantee specific business results, such as a particular conversion rate or revenue figure. Our commitments are limited to the methodology, deliverables and quality standards described in the proposal.

11. Confidentiality

Each party will keep confidential any non-public information disclosed by the other in connection with the Services and will use it only to perform its obligations. This does not apply to information that is public, independently developed, or required to be disclosed by law.

12. Termination

Either party may terminate a project for material breach that remains uncured 14 days after written notice. On termination, you must pay for all work performed and third-party costs incurred up to the date of termination, and we will hand over the work delivered so far.

13. Governing law and disputes

These Terms and any dispute arising out of or in connection with them are governed by the laws of the Republic of Lithuania, without prejudice to mandatory consumer-protection rules in your country of residence. The courts of the Republic of Lithuania have exclusive jurisdiction, save where the law gives a consumer the right to bring proceedings in their local courts.

Before starting formal proceedings, we ask that you contact us so we can try to resolve the matter amicably.

14. Changes and contact

We may update these Terms from time to time. The version in force for a project is the one published when the contract is formed; the "Last updated" date above shows when these Terms were last revised. Continued use of our website after changes take effect constitutes acceptance.

Questions about these Terms? Email us at a95201697@gmail.com or use our contact form.